App to schedule and interact with dCloud using messenger bot commands / voice
Watch the PresentationOur research showed that people like to schedule on the go. It also showed that super users use dCloud Apps to create their own scheduling bots to bypass what they regard as long winded UI.
While using the dCloud catalogue, we found that many users created a command list via Cisco Webex APIs in order to find content and schedule it. We thought it would be nice to build something for them.
Highly technical individuals who often use APIs to skip the UI by building their own ui with shortcuts or command prompts
Role
UX Designer
Delivery
Remote
Team
Antony - UX Designer
Fadzie - Product Manager
Tools
Figma - Wireframe + UI Design
This project is a design experiment to establish new ways of using dCloud.
Learn what kind of tasks users typically perform and why they do it.
User initiates the conversation by telling the bot what they want.
The bot is smart in conversation, responding like a human.
Main goal is to simplify interactions to yes and no to facilitate the bot understanding.
The responses from the bot are simplified to reduce time spent talking.
Introduction of tasks as commands
Adding number value to tasks to make it fast and easy to respond
Introduce the way a support agent enters the chat and takes over from bot
Introduction of tasks as commands
Visuals designed in Figma using Cisco UI design language as a base
Interactions designed in Figma
Designing the responses and the character of the bot was difficult. We decided that going for a command-based approach was the best option.
We received feedback from the users we spoke with initially; they really liked our solution.
In future it would be good to use the API in any messaging platform such as Whatsapp, Messenger, Webex etc so users don't need to download a separate app.
Integrating with Siri could be very useful.